Payment, Cancellation, and Refund Policy

Lunik L.L.C. develops, licenses, and supports Inboks. Paddle is the authorized reseller and merchant of record for paid subscriptions. The Paddle entity is shown at checkout and on your transaction receipt.

Website prices are in euro (EUR). Before purchase, Paddle Checkout shows the currency, taxes, billing period, renewal amount, and total. Paddle handles transaction taxes where required.

Payments are completed through Paddle Checkout, which may open as a secure overlay on an Inboks payment page. Inboks does not collect or store card numbers, security codes, PINs, or online-banking credentials.

A plan request is not a payment. Paid access starts only after Paddle confirms the transaction through our billing integration.

Inboks is a digital service. There is no physical shipping. After Paddle confirms payment and we have the required workspace details, access is added for the period in your confirmation or invoice.

If access is not added within one business day of confirmed payment, contact info@inboks.app with your invoice or transaction reference. Do not send card or banking details.

As merchant of record, Paddle issues receipts and any applicable tax invoices or credit notes. Keep your legal name, billing address, business number, and tax details accurate.

Paddle sends payment, renewal, cancellation, credit, and refund emails when relevant. Inboks may also send account, product, and support emails.

Plans renew only when recurring billing is accepted at checkout or in writing. Otherwise, access ends on the recorded end date unless a new payment is confirmed.

To stop a renewal, use Inboks Billing or email info@inboks.app. Access continues until the end of the paid period.

Request a refund through Inboks support or Paddle buyer support. Paddle returns approved refunds to the original payment method where possible. Paddle's buyer terms and refund rules apply. This policy does not limit mandatory consumer rights.

Where Kosovo consumer withdrawal rights apply, eligible consumers can notify info@inboks.app within 14 days of the service contract. If you asked us to start the service during that period, a proportionate amount may be payable where the law allows. This policy does not limit mandatory consumer rights.

Refund timing depends on Paddle approval, your payment method, applicable law, and payment-network processing times.

For a failed, duplicate, or unrecognized payment, contact info@inboks.app with your workspace name, payment date, amount, and non-sensitive transaction reference. Never send full card details, PINs, passwords, or one-time codes.