Agencies
Manage every client inbox without mixing the work.
Keep each client’s channels, conversations and team activity in its own workspace.
Start for free
The agency gap
Several clients. One team. Too many loose ends.
A missed reply can look like someone else’s job when accounts overlap.
Who owns the reply?
A customer message waits without an owner.
Which client is this?
The team jumps between accounts to find context.
What is still open?
Managers have to ask for a status update.
How it works
Separate client work. Keep the team together.
Keep each account’s messages, context and activity inside the right workspace.
Open the client space
Keep conversations with the right business.
Assign an owner
Make the next reply someone’s job.
Review the queue
See what still needs attention.
Agency workspace
Clear accounts.
Clear context.
On plans with multiple workspaces, see each client’s channels, customer history and team activity without mixing brands.
Client workspaces
On a plan with multiple workspaces, keep each client’s channels and conversations separate from other accounts.
Shared team inbox
Open the right client workspace before answering a product or service question from one of their customers.
Conversation ownership
Assign each client conversation to a teammate, so everyone knows who will send the next reply.
Saved replies
Keep client-approved answers in that workspace and reuse them for questions the brand receives often.
Response activity
Review waiting conversations and owner changes for each client before reporting back or handing work to a teammate.
AI agent · planned
AI help for client questions is planned.
For now, your agency team answers in the relevant Inboks workspace, with each client’s conversations kept separate.
Connected channels
Handle supported channels per client.
Bring Instagram, Messenger, and website chat into the right workspace.
Instagram
Messenger
Web chat
InboksCommon questions
Working across client accounts
How your agency separates accounts and keeps customer replies moving.
Yes, on the Business plan. Each client gets separate channels and conversations, so accounts do not get mixed.
Yes. Teammates can move between the client workspaces they have permission to access.
In each client workspace, teammates can claim or assign a conversation so the next reply has an owner.
Yes. Review waiting conversations and reply activity inside each client workspace before checking in with the team.
Yes. Save client-approved replies in the right workspace, then reuse them when that client receives a familiar question.
Not yet. The AI agent is planned; your team answers customer questions inside each client workspace today.
No. Customers keep messaging the client’s connected account; your agency team works in Inboks.
Get started
Give every client a clearer inbox.
Keep each client’s channels and work in its own workspace.
Start for free