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CUSTOMER MESSAGES, ALL TOGETHER

Slow replies and missed messages cost you revenue.

Inboks brings customer messages into one workspace. You and your team can read them, reply quickly and see who is handling each request.

14-day trial · No credit card required

Inboks shared inbox showing customer conversations organized in one workspace.

WHY REVENUE SLIPS AWAY

Every unanswered question gives customers a reason to look elsewhere.

Whether you manage messages alone or with a team, buried inquiries, slow replies, and missed follow-up cost you sales.

Instagram
Mia18m ago

Can I order this in medium?

Messenger
Ethan12m ago

Are you open tomorrow?

WhatsApp
Nora8m ago

Is delivery included?

Lucas7m ago

Can you send me a quote?

Instagram
Olivia6m ago

Do you deliver tomorrow?

Important inquiries get buried

Price, availability, quote, and booking requests disappear in busy DMs.

Mia
Is Saturday available?10:42
4 hours without a reply
Mia
Thanks, I booked somewhere else.14:46

Replies come too late

When customers wait, they often ask the next business instead.

Here’s the quote you requested.Sent
Business owner
Ethan
I’ll check and get back to you.
3 days ago · No follow-up

Follow-up falls through

Without a clear next step, promising conversations quietly go cold.

ACROSS YOUR DEVICES

Keep customer work close, wherever you are.

Open Inboks on your phone or computer. Customer conversations and their details stay together as you move between devices.

INBOKS NË ÇDO PAJISJE

Puna me klientët, edhe në telefon.

Hapni Inboks në telefon ose kompjuter. Bisedat dhe detajet e klientëve mbeten bashkë në çdo pajisje.

Inboks mobile inbox showing Hotel Rugova customer conversations
Inboks mobile inbox mockup.

HOW TO SET UP INBOKS

Connect your accounts.
Manage the work in one place.

Keep customer requests organized, whether you work alone or with a team.

  1. InstagramMia's Shop
    WhatsAppMia's Shop
    MessengerMia's Shop
    Step 1

    Connect your accounts.

    Choose the business accounts you want to manage, then approve access in a few steps.

  2. InstagramNora S.Is the blue set available?Now
    MessengerMia K.Can I order this in medium?8m
    WhatsAppOlivia P.Could you send a quote?5m
    Step 2

    Open a customer message.

    Read the customer’s question and earlier messages, so you know what needs a reply.

  3. Instagram
    Is the blue set available?
    Yes, it is available.Nora
    Step 3

    Send your first reply.

    Write a helpful answer, review it, and send it through the customer’s usual channel.

CUSTOMER MESSAGING TOOLS

Less time chasing messages.
More time for your customers.

From the waiting queue to customer history, the calendar and team activity, each tool handles a different part of the work.

Keep every channel in view.

See conversations from connected accounts together, with their history in one place.

Mia K.

Is the blue set available?

Now
Instagram
Ethan R.

Can we book for Saturday?

2m
Messenger
Nora S.

Could you send a quote?

5m
WhatsApp
Needs attention3
1
Mia K.Is it available tonight?
Urgent
2
Nora S.Could you send a quote?
High intent
3
Ethan R.What time do you close?
Waiting 18m

Spot what needs attention.

Check the waiting queue so an urgent request does not get buried.

Give the next reply an owner.

Assign the next customer reply to a teammate with context.

Write it once. Make it personal.

Choose a saved reply, check the details and send it yourself. The trial includes five templates.

Keep the customer story close.

See earlier conversations and customer details together. Profiles, internal notes and tags require a paid plan.

Mia K. ReturningInstagram
Size:Medium

Choose dates on the calendar.

Select dates for a booking or appointment and keep them beside the customer conversation.

August 2026
Dates selectedAugust 9, 2026
Alex claimed inquiryQuote · now
Live
Nora repliedAvailability · 12s
Sent
Follow-up setTomorrow
Synced

See what has happened.

Check recent activity, including ownership changes and customer replies.

INBOKS FOR YOUR BUSINESS

What happens after the first message.

Orders, bookings, quotes or appointments: see how Inboks fits the work your business does.

Online shops

From a product question to an order.

In a retail workspace, check stock, link an order to the buyer’s conversation and follow its status.

Inboks for online shops
Online shop owner packing an order in an independent fashion shop.

MEET CUSTOMERS WHERE THEY ARE

Customers keep writing where they already know you.

Customers keep using their usual apps. You read and reply from Inboks, without asking them to download anything new.

Pricing built for your whole team.

Straightforward plans for teams at every stage.

Free

Conversations, bookings & payments in one workspace.

€0

Includes:

  • Instagram or Messenger inboxConnect an eligible Instagram business account or Facebook Page for Messenger to answer its messages in Inboks.
  • Up to 2 team membersGive the workspace owner and one teammate access to customer conversations.
  • 1 connected social accountOne connected social account is one Instagram account or Facebook Page for Messenger.
  • 5 saved reply templatesSave five reusable answers and personalize them before sending.
  • Bookings & payment trackingIn rental workspaces, link guest conversations to bookings and record payment status. Payments happen outside Inboks.
  • Manual inventory & ordersIn retail workspaces, add products and record orders linked to customer conversations. Bulk and social imports have separate plan limits.
  • 30-day analytics historyReview incoming messages and team replies from the last 30 days.
  • Assign conversations to teammatesClaim a conversation or manually assign its next reply to a teammate.
  • Not included: Customer profiles, notes & tagsKeep customer details, private team notes and tags beside the conversation. Available from Starter.
  • Not included: Email & desktop remindersGet a reminder when a conversation needs a follow-up. Available from Starter; desktop alerts need browser permission.
  • Not included: Email customer supportContact the Inboks support team by email. Available from Starter.
Start free trial

Starter

Bring every supported customer channel into one shared inbox.

€29.99 /month

Everything on Free, plus:

  • Omnichannel inboxBring supported Instagram, Messenger, WhatsApp, web chat and Gmail conversations into one shared inbox.
  • 1 admin and 1 teammateOne person manages the workspace and one teammate can help answer customers.
  • 3 connected channelsOne connected channel is an Instagram account, Messenger Page, WhatsApp account, web chat widget or Gmail mailbox.
  • 20 saved reply templatesKeep up to 20 reusable answers for common customer questions.
  • Assign conversations to teammatesClaim a conversation or manually assign its next reply to a teammate.
  • Customer profiles, notes & tagsKeep customer details, private team notes and tags beside the conversation. Available from Starter.
  • Bookings & payment trackingIn rental workspaces, link guest conversations to bookings and record payment status. Payments happen outside Inboks.
  • Email & desktop remindersGet a reminder when a conversation needs a follow-up. Available from Starter; desktop alerts need browser permission.
  • Email customer supportContact the Inboks support team by email. Available from Starter.
  • Planned: 100 human-reviewed AI reply drafts per monthPlanned, not available yet. A teammate would review each draft before sending; the proposed limit is per workspace and billing month.
Choose Starter
Most popular

Team

Coordinate a growing team across more channels and conversations.

€79.00 /month

Core inbox features, plus:

  • Up to 5 team membersInvite up to five people to work in the same workspace.
  • 5 connected channelsConnect up to five supported accounts or inboxes to the workspace.
  • Planned: 200 autonomous AI replies per monthPlanned, not available yet. The proposed limit is per workspace and billing month, including follow-up replies.
  • Unlimited saved reply templatesCreate as many reusable answers as your team needs.
  • 12-month analytics historyReview up to 12 months of inbox and reply activity.
  • Priority customer supportMove your support request ahead of standard email requests.
Choose Team

Business

Run high-volume customer operations with dedicated support.

€129.00 /month

Core inbox and Team features, plus:

  • Up to 10 team membersInvite up to ten people to work in the same workspace.
  • 6 connected channelsConnect up to six supported accounts or inboxes to the workspace.
  • Planned: 600 autonomous AI replies per monthPlanned, not available yet. The proposed limit is per workspace and billing month, including follow-up replies.
  • Planned: conditional routing, escalation, and manager oversightPlanned, not available yet. Rules would route conversations and let managers review escalations.
  • 24-month analytics historyReview up to 24 months of inbox and reply activity.
  • Dedicated support contactReach a named support contact for your Business workspace.
Choose Business

BEFORE YOU START

Questions about using Inboks.

What do I need to connect an account?

For the Free trial, use an eligible Instagram business account or Facebook Page for Messenger. You need permission to manage the account. Complete the connection steps in Inboks before starting to reply.

Do customers need to download anything?

No. Customers keep writing through the account you connect. You read and reply from Inboks.

Can AI reply to customers automatically?

Yes. AI can send your selected saved replies to common questions. If a message needs a personal answer, it hands the conversation to your team.

When does the trial start?

Your 14 days start when you create your workspace. No credit card is required. The trial includes one connected account, up to two people and five saved reply templates.

What happens after the trial?

Choose a paid plan to continue using Inboks. Compare the channel and team limits on the pricing page before choosing a plan.

Does the trial include WhatsApp?

The Free trial includes Instagram or Messenger. Paid plans list WhatsApp, Gmail and web chat alongside Instagram and Messenger. Account eligibility and connection requirements apply.

Can I manage bookings, orders or appointments?

Rental workspaces link conversations to bookings and track payment status. Retail workspaces can record orders. Service workspaces can create appointments linked to conversations. Payments are collected outside Inboks.

Can I use notes and reminders?

Customer profiles, notes, tags, and email or desktop reminders are listed on paid plans. They are not included in the Free trial. Desktop notifications also require browser permission.

The first message is just the start.

Connect your first account and keep customer work in one place.

14 days · No credit card required