Hotels and guesthouses
Keep guest messages and bookings together across shifts.
The next receptionist sees the room choice and earlier replies before taking over.
Start for free
The handover gap
The guest should not repeat the whole story.
A late arrival or room change can span several people and shifts.
Who replied last?
The next shift has to reconstruct the conversation.
Which room is open?
A room request sends reception looking elsewhere.
What was agreed?
Booking details get separated from the message.
How it works
A handover the next shift can use.
Move from guest question to room choice and booking.
Read the guest request
See earlier replies before you answer.
Check the room
Find the dates and room that fit.
Pass it on
Keep the booking and owner visible.
Front desk workspace
One guest.
One clear record.
When a guest arrives late or changes rooms, reception sees the stay, room choice and recorded payment status across shifts.
Team inbox
Keep late check-in and room questions in one queue, then give the next reply to the receptionist on duty.
Conversation history
Before answering a guest, read what the last shift already said about arrival, rooms, or the stay.
Room availability
Check room types and open dates while answering a direct request, so you can offer a stay that fits.
Direct bookings
Keep the chosen room, dates, and guest details with the conversation for the next shift to use.
Payment records
See whether a booking payment is pending or confirmed before updating the guest or handing over the stay.
AI agent · planned
AI help for front-desk questions is planned.
Until then, reception answers guests in Inboks and can review room and stay details beside each conversation.
Connected channels
One place for direct guest messages.
Bring Instagram, Messenger, and website chat into the front desk inbox.
Instagram
Messenger
Web chat
InboksCommon questions
At the front desk
How room availability, direct bookings, and handoffs work between shifts.
Yes. Reception can see supported guest conversations together and assign each next reply to a teammate.
Yes. The next shift can read earlier messages and see who handled the enquiry before picking it up.
In a rental workspace, reception can check rooms and booked dates while answering a direct guest enquiry.
Yes. Record a direct room booking beside the guest conversation so the next shift can find the stay details.
No. Inboks does not sync Airbnb or Booking.com messages or calendars. It handles direct guest enquiries and bookings.
Not yet. The AI agent is planned; reception handles guest questions in the shared inbox today.
No. Guests message your connected Instagram, Messenger, or website chat. Reception handles those conversations in Inboks.
Get started
Give every shift the same guest context.
Keep direct enquiries and bookings together.
Start for free