Customer messaging for Instagram shops
Product questions often arrive as quick DMs. Inboks helps shops keep serious buyer messages from disappearing between accounts, phones, and notifications.
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A simple operating rhythm for every conversation
Four clear steps help the team move from a new message to a finished customer outcome.
- 01
Capture
Bring each new customer message into the shared inbox.
- 02
Assign
Give the next reply to one visible owner.
- 03
Respond
Answer with the full conversation context close at hand.
- 04
Follow up
Return to warm conversations before interest fades.
Good inquiries disappear when the next step is unclear
The customer has already shown intent. The team needs a reliable way to protect it.
Important product questions disappear under new Instagram messages.
No one knows which buyer still needs a reply or follow-up.
Give the team a clear view of what needs attention
Inboks makes ownership, waiting conversations, and follow-up work visible to everyone who helps with replies.
Instead of dividing buyer conversations across phones and accounts, the team works from one live view. Product questions have a clear owner, and interested buyers stay visible long enough for a thoughtful follow-up.
Common questions
What teams usually want to know before changing how they handle customer messages.
Is Inboks only for Instagram shops?
No. Instagram shops are one strong use case, but Inboks is built for any team that sells, books, or quotes through customer messages.
Can it help with stock and product questions?
Yes. The goal is to keep those conversations visible so the team can reply before the buyer moves on.
Make every inquiry visible, owned, and followed up
Give your instagram shops team one clear place to handle the next reply.