Payment, Cancellation, and Refund Policy

Inboks is developed, licensed, and supported by Lunik L.L.C. Paddle is the authorized reseller and merchant of record for paid online subscriptions. The applicable Paddle entity is identified during checkout and on the transaction receipt.

Website prices are stated in euro (EUR). Paddle Checkout confirms the transaction currency, applicable taxes, billing period, renewal amount, and total payable before purchase. Paddle calculates, collects, and remits transaction taxes where required.

Online payments are completed through Paddle Checkout, which may appear as a secure overlay on an Inboks payment page. Inboks does not collect or store card numbers, security codes, PINs, or online-banking credentials.

A plan request is not a payment and does not activate paid access. Paid access is activated only after Paddle confirms the transaction through the verified billing integration.

Inboks is a digital software service; no physical goods are shipped. After payment is confirmed and the required workspace details are available, access is applied to the customer workspace for the period stated in the confirmation or invoice.

If paid access is not applied within one business day after a confirmed payment, contactinfo@inboks.appwith the invoice or transaction reference. Do not send card or banking credentials.

Paddle issues the transaction receipt and any applicable tax invoice or credit note for purchases it processes as merchant of record. Customers are responsible for providing accurate legal name, billing address, business number, and tax information where applicable.

Paddle sends transaction, subscription, renewal, failed-payment, cancellation, credit, and refund emails when applicable. Inboks may separately send account, product, and service-support communications.

A plan renews automatically only when the customer expressly accepts recurring billing in the checkout or written agreement. Otherwise, access ends on the recorded end date unless a new payment is confirmed.

To stop a future renewal, use subscription management in Inboks Billing where available, or emailinfo@inboks.app. Access normally continues through the already-paid period.

Refund requests may be submitted to Inboks support or throughPaddle buyer support. Approved refunds are processed by Paddle to the original payment method where possible. Paddle's buyer terms and refund rules apply to the payment transaction; this policy does not limit mandatory consumer rights.

Where Kosovo consumer withdrawal rights apply, an eligible consumer may notifyinfo@inboks.appwithin 14 days of the service contract. If the consumer expressly requested service to begin during that period, a proportionate amount may be payable where permitted by law. Mandatory consumer rights are not limited by this policy.

Refund timing depends on Paddle approval, the original payment method, applicable law, and payment-network processing times.

For a failed, duplicate, or unrecognized transaction, contactinfo@inboks.appwith the workspace name, payment date, amount, and non-sensitive transaction reference. Never send full card details, PINs, passwords, or one-time codes.