See every message
Bring customer conversations into one view and keep the full thread close.
See the complete workflowThe tools that keep
conversations moving
See what needs attention, make ownership obvious, and give every customer a timely next step.
Get startedFour outcomes. One connected product.
Inboks connects customer conversations with the contacts, bookings, payments, inventory, and team workflows needed to move work forward.
Make ownership clear
Give each conversation one visible owner and one obvious next step.
For service teamsReply without starting over
Answer recurring questions faster while keeping the customer and conversation context visible.
For Instagram shopsKeep the whole team in view
Let teammates work from the same live information instead of separate phones and assumptions.
For rental teamsA shared inbox built around the next reply
New conversations, waiting customers, and completed work stay in one visible system. Filters help each teammate narrow the view without losing the shared context.
- Instagram, WhatsApp, and Messenger in one inbox
- Complete conversation history
- Clear status and assignment filters
Reply with the context already in front of you
Open the thread, see the original channel and customer history, and answer without switching between separate accounts or asking a teammate what happened earlier.
- Saved replies for recurring questions
- Customer and channel context
- Manual status controls
Keep waiting conversations visible
Unanswered signals and follow-up reminders bring attention back to the conversations that still have business value.
- Unanswered conversation signals
- Follow-up reminders
- Shared team visibility
Why clear ownership matters to customer-facing teams
“Ownership is the part I care about most. I need to know who has the customer before two people reply or no one does.”
Inboks feature FAQs
Answers about messaging, customer context, assignment, bookings, payments, inventory, reminders, and analytics in Inboks.
What customer conversation features does Inboks include?
Inboks includes unified messaging, assignment, statuses, saved replies, customer profiles, notes, tags, bookings, room availability, inventory, payment records, reminders, and analytics.
Which customer messaging channels can Inboks combine?
Inboks gives teams one working view for Instagram, Messenger, linked-device WhatsApp, and web chat while keeping the original channel and complete thread visible.
Can teammates assign and reassign conversations?
Yes. A teammate can claim a conversation or reassign it so the next reply always has one visible owner.
Does Inboks support saved replies and customer context?
Yes. Saved replies help with recurring questions, while customer details, channel context, and conversation history stay close to the reply composer.
How does Inboks help with unanswered messages and follow-up?
Unanswered signals and follow-up reminders bring waiting conversations back into view before a valuable inquiry is forgotten or goes cold.